Privacy commitment
We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
Privacy FAQs
What information we collect?
- your name and contact details;
- some personal details;
- other information that you will supply to us.
Why we collect the information?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. The information we collect through www.juicybear.au helps us better understand the products and services most helpful to you.
Where we collect the information from?
- the name of the domain from which you access the internet;
- the date and time you access our site;
- and the internet address of the website from which you linked directly to our site.
Promotional communications
At JuicyBear we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want use your information to enhance your shopping experience, please let us know
We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
Security
Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, JuicyBear will not sell or trade your personal information to any third party organisations or individuals without your consent or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
Online ordering security
Protecting your personal and order information is a priority at JuicyBear. We want you to be able to order from JuicyBear with total confidence. As such we have created a secure transaction environment.
If any changes to these policies occur, we will notify our customers by updating this section of our website.
Copyright
Unless otherwise indicated, copyright in the information on this web site is owned by JuicyBear. All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by JuicyBear.
RETURNS
Our guarantee
JuicyBear strives to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. We’ll send you another colour, a new size or an entirely different style. Email us your questions or call on (03) 9429 9401 Monday to Friday 9.00am – 5.00pm (EST).
Returns by mail
Please enclose your invoice and item within 14 days of receipt of the goods and mail to:
JuicyBear Returns
PO Box 2013
Richmond VIC 3121
Send the item to us registered mail. Please allow two weeks from the day you return your package for you to be contacted or your new item sent. Customers will be responsible for shipping and handling charges.